Frequently Asked Questions for the J-Card Office
What is J-Card?To Top
  • Your J-Card is your passport to everything JHU. Not only is it your student ID, it's the key to your residence hall, how you'll access your meal plan, campus spaces, student services, library resources, campus transportation and more. You can also use the J-Card to make purchases with Dining Dollars at the dining halls and J-Cash at Barnes and Noble, the Daily Grind, CVS/Pharmacy, Chipotle and other local businesses.
What can I use my J-Card for?To Top
How do I open a J-Cash Account?To Top
  • J-Cash is a prepaid account that is available as soon as you deposit funds to your J-Card. Deposit funds at stations located throughout the campus and here in the J-Card Online portal.
How do I get my J-Card?To Top
  • New freshmen and transfer students will get their J-Card with their Housing packet when they arrive for Orientation.
  • Part-time students should check their school's website for how to request a card.
  • Faculty and staff are welcome to stop by the J-Card Office in Wyman 171.
How and when can I contact the J-Card Office?To Top
  • You can email us at jcard@jhu.edu, call us at 410-516-5121, or visit our website at jcard.jhu.edu.
  • The J-Card Office is located in Wyman 171 and is open Monday-Friday 8:30AM to 4:30PM.
  • Our mailing address is:
    Johns Hopkins University
    ID Card Services
    Wyman 171
    Baltimore, MD 21218
What do I do if my J-Card is lost or stolen?To Top
    Immediately report your card lost or stolen by:
    • Logging into SIS Self-Service and clicking on Freeze J-Card link in the My J-Card page.
    • Contacting the J-Card Office at jcard@jhu.edu or 410-516-5121 during business hours, or Security at 410-516-4600 after hours.
How do I get a replacement J-Card?To Top
  • During business hours, replacement cards can be purchased for $20 from the J-Card Office.
  • After hours, the Housing Office can issue a temporary access card for the residence halls which can be used until a replacement card is printed.
What if I find my J-Card?To Top
    If you find your J-Card after you have frozen it, you can "defrost" it by:
    • Logging into SIS Self-Service and clicking on UnFreeze J-Card link in the My J-Card page.
    • During business hours, call the J-Card Office at 410-516-5121
    • After hours, call Security at 410-516-4600.
How do I add J-Cash to my J-Card?To Top
  • Students can deposit J-Cash online here in the J-Card Online portal.
  • Additionally, J-Cash can be added at the Deposit stations around campus; by mail (see contact information above); or by phone at 410-516-5121. J-Cash cannot be withdrawn from the J-Card.
Who can make a Guest Deposit?To Top
    Anyone can add money to a J-Card. Students and Authorized users who have access to the J-Card Online portal can add J-Cash here. Anyone else who does not have access can add money through a Guest deposit. This includes staff, faculty members, advisors, and other family members. If someone is providing funds to you in this manner, remember to provide them with your JHED ID - they will need it to make the deposit on your behalf.
Where can I access the Guest Deposit?To Top
    Anyone can access Guest Deposits here. You can then use the Make a Guest Deposit button to add money to your student's J-Card.
How can I check my Dining Dollars and/or J-Cash balance?To Top
    You can check your Dining Dollars by
    • Logging into SIS Self-Service.
    • At the registers and on your receipt wherever Dining Dollars and/or J-Cash is accepted.
    • Performing a "Balance Check" at one of the Deposit stations located throughout the campus.
How can I review my J-Cash Transaction History?To Top
    View your J-Cash Transaction History by using the Account Transactions and Account Statements areas here in the J-Card Online portal.
How do I check my meal plan information?To Top
    You can view your meal plan information
    • By logging into SIS Self-Service and accessing the Statements in the My J-Card page or
What happens to my J-Cash balance at the end of the year?To Top
  • Your J-Cash does not expire and is carried over to the next semester and the next academic year.
  • Balances over $25 are refunded upon request when a student graduates or withdraws from the University.
How do I reserve an event reader for a club/department event?To Top
    You can email jcard@jhu.edu to reserve an event reader. Readers will be available on a first come, first served basis. Your club or department's budget number is required when reserving an event reader. The club's or department's budget will be charged if the equipment is damaged, lost or stolen while it is in your custody. Amounts vary on depending on the device borrowed. Late return of the device will result in a $25 per day charge to your organization's budget.
What do the abbreviations stand for on the Account Summary?To Top
    AbbreviationMeaning
    eAccountsOnline deposit made through J-Card Online deposit system
    Canteen VendingSnack vending machine
    SEQ CBRCLevering Coffee Shop - Chesapeake Bay Roasting Company
    SEQ CSMCharles Street Market
    SEQ FFCFresh Food Court
    SEQ MKT LevLevering Market Place
    SEQ NOLNolan's
    SEQ SMBStone Mill Bakery